Privacy Policy

Privacy Policy

Introduction

This Privacy Policy describes how RAJVANI and its affiliates (collectively "RAJVANI", "we", "our", "us") collect, use, share, protect or otherwise process your information / personal data through our website https://rajvani.co.in/ (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to applicable data protection and privacy laws. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us. The information we collect may include but is not limited to your name, date of birth, address, telephone/mobile number, email ID, and any other information provided during registration or while using our Platform.

We may also collect sensitive personal data with your consent such as payment details including bank account, debit/credit card or other payment instrument information, and other necessary details required to provide our services, all in accordance with applicable laws. You always have the option to not provide such information by choosing not to use certain features of the Platform.

We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We may also collect transaction-related information when you use our services.

If any third-party business partners collect your data directly, their privacy policies will apply, and we are not responsible for their practices. We advise you to review their privacy policies before sharing your information.

If you receive any suspicious communication claiming to be from RAJVANI asking for sensitive information like passwords, PINs, or OTPs, please do not share such details and report it to appropriate authorities.

Usage of Information

We use your personal data to provide the services you request and to improve user experience. This includes processing transactions, managing orders, resolving disputes, troubleshooting issues, and providing customer support.

We may use your information to inform you about offers, services, updates, and promotional activities. You will always have the option to opt-out of marketing communications.

Your data may also be used for internal analysis, research, fraud detection, enforcing our terms, and complying with legal obligations.

Sharing of Information

We may share your personal data within our group entities, affiliates, and trusted partners to provide services and improve user experience.

We may disclose your data to third parties such as service providers, logistics partners, payment gateways, and marketing partners, only as necessary for providing our services or complying with legal requirements.

We may also share information with government or law enforcement authorities if required by law or to protect our rights, users, or prevent fraud or illegal activities.

Security Precautions

We implement reasonable security practices to protect your personal data from unauthorized access, misuse, or disclosure. We use secure servers and standard security protocols.

However, data transmission over the internet cannot be guaranteed as completely secure, and users acknowledge inherent risks. You are responsible for maintaining the confidentiality of your account credentials.

Data Retention and Deletion

You may request deletion of your account and personal data by contacting us through the details provided on our Platform. Upon deletion, you may lose access to your account and associated information.

We may retain your data for as long as necessary to fulfill legal obligations, resolve disputes, prevent fraud, and enforce our policies. Some anonymized data may be retained for analytical purposes.

Your Rights

You have the right to access, update, and correct your personal data through the Platform. You may also request assistance from us for any data-related concerns.

Consent

By using our Platform, you consent to the collection, storage, processing, and sharing of your information as described in this Privacy Policy.

If you provide personal data of others, you confirm that you have the authority to do so.

You also consent to receive communications from us via SMS, calls, email, or messaging apps regarding services, updates, and offers. You may withdraw your consent by contacting us, however, such withdrawal may limit your access to certain services.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of courts in Delhi, India.

Contact Us

For any queries, concerns, or requests related to this Privacy Policy, you may contact us through the contact details provided on our Platform.