Refund policy

Rajvani managed by Swati Agencies

Returns & Exchange Policy
Last updated: November 20, 2025

At Rajvani, we strive to provide a smooth and satisfying shopping experience. Please read our Returns & Exchange Policy carefully before making a purchase.

No Returns or Refunds

Once a product has been delivered to you, it cannot be returned or refunded under any circumstances.
Please review all product details, sizing, and description carefully before placing your order.

Exchange Policy

Although we do not accept returns or provide refunds, we do offer product exchanges under the conditions described below.

You may request an exchange only if:

  • The product received is damaged, defective, or incorrect, or

  • You want to exchange the product for another size or variant (subject to availability)

Exchange Eligibility

To qualify for an exchange:

  • The request must be made within 24–48 hours of delivery

  • The product must be unused, unwashed, and in its original condition

  • Tags, labels, and packaging must be intact

  • Proof of purchase must be provided

  • An unboxing video may be required for verification

  • Eligibility - approved exchanged items will be delivered within 7 to 10 business days.

We may reject an exchange request if the product shows any signs of wear or damage.

Non-Exchangeable Items

For hygiene and safety reasons, the following items are not eligible for exchange:

  • Innerwear, nightwear, and personal garments

  • Delicate handcrafted accessories

  • Custom or made-to-order items

  • Clearance or final-sale items

How to Request an Exchange

To request an exchange, please contact us with:

  • Your order number

  • Reason for exchange

  • Photos/videos for verification (if applicable)

If approved, you may be required to ship the product back to us or hand it to our delivery partner (if pickup is available in your area).
After quality inspection, we will process:

  • A replacement product shipment, or

  • An exchange coupon if the replacement is unavailable

Note: Shipping charges for exchanges may apply unless the exchange is due to our error.

Damaged / Defective / Wrong Product

If you receive a damaged, defective, or incorrect item, notify us within 24 hours of delivery with:

  • Photos of the item

  • An unboxing video

  • Order details

Failure to provide verification may result in rejection of the exchange request.

Contact Us

For exchange requests or questions, contact us at:

Email: swatibhardwajbusiness@gmail.com
Address: 3rd Floor, Ramajee Complex, Hirak Point, Memko More, Nagnagar, Dhanbad, Jharkhand – 826004, India